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Shipping & Returns

Shipping Policy: 

We offer free shipping via FedEx Ground on all orders.  FedEx delivers to most residences 7 days a week. 

All in-stock items will be shipped within 48 hours. All items will be shipped from our Crystal Lake, IL facility. 

Please note the following: 

  • We deliver to PO, APO & FPO addresses in the Continental USA.
  • We will not ship internationally.
  • The above shipping policy applies to online purchases only. 

Return Policy:

Big Time PPE, LLC is an authorized distributor of medical supplies for both institutional and retail use, and guarantees 100% satisfaction on all products purchased. 

Returns are only accepted for unopened merchandise and must be sent within 14 days of the original delivery date for a refund of the merchandise sales price.

Product can be returned to: 

Big Time PPE, LLC 

220 Exchange Drive, Unit B

Crystal Lake, IL 60014

 

Please note:

We ask that you read the item description and check all images carefully before purchasing. 

  • 14-Day Return Policy 
  • Returns are available if the item does not match the description resulting in the item not fitting your need. In such cases, we pay for all shipping related costs if any.
  • Returns are also accepted if the buyer purchased the item by mistake and the item is unopened. In this instance, the buyer is responsible for all related shipping costs.
  • If an item arrives damaged, please contact us within 24 hours of receiving your item.
  • If the item does not arrive back to us in its original condition, we reserve the right to reject or issue a partial refund.